We have 25 volunteers. Does that mean 25 fees?
No. You pay one price for your whole organization, not per person. Each plan includes a set number of staff and volunteer accounts — the counts are on the plans above — and adding, removing, or replacing people inside that number costs nothing. A volunteer who serves one Saturday a month costs you the same as one who serves every day: nothing extra.
Do we have to type in every organization ourselves?
No. Your directory arrives with providers for your county already loaded, on every plan. On Engage we spend a live onboarding call with you adding the local partners you already work with. On Outreach we import your existing list — spreadsheet, binder, whatever you have — and check back at day 30 to clean it up with you. Your directory is unlimited on every plan, so there is never a reason not to add a provider.
What happens when the free trial ends?
We email you before it does, and again as it gets close. If you pick a plan, everything continues exactly as it is. If you don’t, your account pauses — nothing is deleted, and you can export every record on your way out or come back later and pick up where you left off. We don’t ask for a card to start the trial, so nothing charges automatically and there’s nothing to remember to cancel.
Can our price go up?
Not yours. The rate you start on is the rate you keep, for as long as your subscription stays active on that plan. When we raise prices — and eventually we will — existing plans don’t move. The one exception is if you change plans yourself, in which case you pay what that plan costs on the day you change. There’s no contract and no minimum term either, so this is a promise we make while you’re free to walk away, which is the only kind worth making.
What if we outgrow our plan?
You move up whenever you want, from inside the app, and the change takes effect immediately — we prorate, so you only pay the difference for the rest of the month. Nothing breaks while you’re near a limit: the only thing a plan limits is how many staff and volunteer accounts exist. Referrals, providers, and the people you serve are unlimited on every plan, so growing your ministry never costs you more. You can move back down too.
Can we get our data out?
All of it, any time, on every plan — including during the trial. Every referral, every provider, every record, in standard formats you can open in a spreadsheet. We think a church should be able to leave with everything it brought and everything it built, and we’d rather say so plainly than bury it. We don’t sell or share your data with anyone, ever, and we don’t use what’s in your account to train anything.
For Network — is a “site” a campus or a congregation?
A separate congregation with its own directory and its own team. If you’re one church meeting at three addresses with one benevolence team and one shared list of providers, that’s one site — Outreach is probably your plan, not Network. If you’re an association, a presbytery, or a district where each congregation runs its own care ministry and keeps its own records, each of those is a site. If you’re not sure which you are, that’s a good five-minute conversation — book a demo and we’ll tell you honestly, including if the answer is the cheaper plan.
Who can see the names of the people we help?
Only the people at your church you give access to. Your records live in your own database, separate from every other organization’s — no shared pool. Inside your church, permission levels control who sees what, so a Saturday volunteer can log a referral without seeing anyone’s case history. Records are encrypted, every access is logged, and someone who doesn’t want their name in a system can be helped anonymously. We can’t sell what we can’t see, and we’ve built it so that we mostly can’t see it.
Is there a nonprofit discount?
These are the nonprofit prices. There’s no higher commercial rate we’re discounting from — CMinLink was built for churches and nonprofits and priced for them, by a nonprofit. That said, we hold a small number of subsidized deployments each year for organizations where the price is genuinely the barrier rather than the question. If that’s you, write to us and tell us about your ministry.
Will you still be here in two years?
Fair question, and the honest answer is that we’ve structured things so that our disappearing wouldn’t take your work with it. CMinLink is a program of Bridgeway Community Initiatives, Inc., a North Carolina nonprofit with a board — not a side project, and not a venture-funded startup that needs to be sold. We’re priced to cover what it costs to run, not to hit a growth target, which is why there’s no free tier we’d eventually have to kill. And every plan lets you export everything, always. If we ever couldn’t continue, you’d leave with your entire directory and every referral record intact.
